Life & Health · Chapter 20 · Marketing Practices
Churning
Definition
The practice whereby policy values in an existing life policy or annuity (cash values, dividends, other assets) are directly or indirectly used to purchase another policy or annuity with that SAME insurer for the purpose of earning additional premiums, fees, or commissions — without an objectively reasonable basis for believing the replacement gives the policyholder an actual and demonstrable benefit; in a fraudulent or deceptive fashion; without informing the applicant that existing values will be reduced, forfeited, or used; or without disclosing that the new policy will not be paid up or that additional premiums are due. Penalty: first-degree misdemeanor + fines up to $12,500 non-willful / $187,500 willful (F.S. 626.9521).
In plain English
Cannibalizing a client's own cash value to "sell" them a new policy at the same company — a commission machine dressed as advice.
Exam tip
Spot the fuel: churning runs on the client's existing policy values, in-house. Twisting is the cross-company cousin.
Easy to confuse with
These are what this term gets tested against — if you can't tell them apart cold, drill the contrast.
Related terms